ValePrivacy policy
Last updated 6 October 2026. Applies to the Vale website (valefms.com and its subdomains) and the Vale mobile app.
Vale is software that funeral homes use to run their work: cases, body pickups, funerals, payments and documents. It is provided by COMSOL NC LLC ("we"). Each funeral home that subscribes decides what it records in Vale and controls that information; we store and process it for them. Staff get access from their funeral home's administrator. Vale is for funeral home staff only; it is not intended for children.
What Vale collects
| Information | Why |
|---|---|
| Your account: name, email address or username, role, funeral home | To sign you in and show you the work for your role |
| Work records entered by staff: details of the deceased, family contacts (names, phone numbers, addresses), funeral arrangements, police report details, payments, invoices and uploaded documents | This is the funeral home's own record keeping |
| Signatures: the name and signature of the person releasing a body at pickup | Proof of who released the body, printed on the removal slip |
| Precise location, only at the moment a driver records a collection, and only if the driver allows location in the app | Proof of where the body was collected. The app does not track location in the background. |
| A notification token for your phone | To notify you when a pickup or funeral job is assigned to you |
Vale has no advertising, does not sell personal information and does not use it for marketing. The app contains no advertising or analytics trackers.
Who processes it
We use service providers to run Vale, under their own security and privacy terms:
- Google Firebase Authentication (signing in)
- Microsoft Azure (servers, database and file storage)
- Our email provider (invitations, invoices and receipts the funeral home chooses to email)
- Expo, Google and Apple push notification services (notifications to the app)
We share information with others only when the law requires it.
Security
All traffic is encrypted (HTTPS). Each funeral home's records are kept in a separate database. Documents are in private storage and open only through links that expire after a few minutes. Passwords are handled by Firebase; Vale never stores them.
How long it is kept
Work records are kept for as long as the funeral home keeps its Vale subscription, or as it instructs, so it can meet its record-keeping duties. When a subscription ends, the funeral home can ask for an export, and its data is then deleted.
Your choices and deleting your data
- Account: your funeral home's administrator can remove your access at any time (Settings > Users). To have your account and the information about you deleted, ask your administrator or email support@valefms.com from the address on your account, or with your username and funeral home. We confirm and complete deletion within 30 days, except records the funeral home must keep by law.
- Location: you can refuse or turn off location permission for Vale in your phone's settings. Pickups still work without it.
- Notifications: you can turn them off in your phone's settings.
- If a funeral home recorded information about you or a relative, contact that funeral home first; we will help them answer you.
Contact
Questions about this policy: support@valefms.com.